FAQ and Help

Have a question or need some help? Job Mail is here to help!

Frequently Asked Questions and Answers

Click on the frequently asked questions below to find helpful answers to your important questions.

Frequently asked Questions for Employers


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How do I place a free advert?

How do I register with Job Mail?

How do I repeat my adverts?

How do I delete an advert?

How do I change my password?

How do I edit my profile?

My advert does not submit.

How much does it cost to use Job Mail?

What constitutes as a free ad?

When do I have to pay?

How long does my advert stay live?

Frequently asked Questions for JobSeekers


Do I have to have an email address for me to register my CV?

What do I do if I don't have an email address?

I want my CV searched by prospective employers but for confidentiality purposes I don't want anyone to see my personal details for now. Can this be done?

Do I have to send a new covering letter every time I apply for a vacancy?

Does my CV get sent automatically to the advertiser together with my covering letter.

How can an employer reply to my application if my personal details are hidden?

What is the difference between a Private Company and Recruitment Agency?

How will my CV be searched?

How do I view my response from the employer on the site?

I have found suitable employment, how do I de-activate my CV?

I have not logged in for some time, when I try to apply it tells me that my CV is inactive why is this?

Who can I send email to for general support queries?

How can I get the address / URL for the Job Mail minibrowser / mobile site?

How do I enable JavaScript in my browser?

Why do I not get my welcome/email verification mail on my hotmail account?

Why can I not log in and get the following message?

You may not enter because your Email Address has not yet been verified.

Please click on the 'Verify your account email address' link in your received Registration Email. To resend your Registration Email click on the link below. We apologize for the inconvenience

How do I create an Alert as a Jobseeker?

Why do some Jobs in My Basket have an apply button and others not?