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Lodge - Housekeeping Manager

Key Responsibilities To ensure that the department creates a professional impression to customers and team members. To ensure that high standards of cleanliness are maintained throughout the hotel/Lodge, with the supervision and inspection of all guest rooms and areas. To allocate areas of cleaning on a daily basis fairly, in accordance with hotel procedures and hotel business. To ensure all guest laundry is processed, charges are raised and documentation. To be fully aware of linen procedures and assist with linen stocktakes as required. To order, receive and issue cleaning materials and carry out stocktakes as required. To ensure the correct use of cleaning agents on all surfaces. To assist with the housekeeping operation as necessary, i.e. servicing of guest rooms etc. To record, report and process lost property according to hotel procedures. To review the performance of team members. To consistently deliver superior customer service. To review and act on Customer Service feedback to achieve positive and consistent results. To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly. To organise and set up on-going deep clean schedules. Work as Dinner Host - 1 night per week ---Live in or live out -- Previous experience a plus.

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