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Assistant Manager: After Sales

Duties (will include but not limited to): Improvement and adherence to After Sales Franchise Standards at Dealer Level Optimize Customer Experience at Dealer Level Profitable After sales Department. Implementation and Maintenance of Global After Sales Operational Guidelines at Dealers Implementation and Maintenance of minimum Environmental Standards at Dealers Implementation of an agreed After Sales Training Plan for the development of all After Sales Staff Minimum Requirements: NQF 5 (240 credits - 8 level framework) qualification in Marketing or equivalent. PC Literacy: MS Excel and Word intermediate to advance level. Good verbal and writing skills Basic Financial Skills (Parts and Service) Customer Handling Skills. Certified Service Advisor level 2 will be an advantage Product and general automotive business knowledge - Parts and Service Management Fundamentals of Supply Chain Principles and Inventory Management an advantage Automotive Technical background would be an advantage. Competencies: Accurate Information gathering and analysis Awareness and commitment to our mission Awareness of situations and decisiveness Communication and sharing of mid to long term plans. Creation of innovation vision Establishing framework and systems for organisational review. Feedback of evaluation and long term development of others. Strategic review of work methods.

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