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Customer Service Agent

Description Duties (will include but not limited to): Contribute to the development and maintenance of standards, policies and procedures regarding customer service Responsible for actively ensuring the retention of the customer base. Handle incoming calls on feedback, complaints and queries. Handle IM communications chats on feedback, complaints and queries Achieve daily, weekly and monthly targets and company performance standards Represent the organisation to clients professionally and efficiently. Communicate effectively and maintain good relations with customers. Achieve customer service excellence Interact with customers to provide them with information to address inquiries regarding their account. Build relationships with Customers by greeting them in a courteous, friendly and professional manner using procedures learned. Use decision-support software to respond to common customer queries and requests Minimum Requirements: Matric / Grade 12. Experience in customer service position Working in a highly pressurised environment (call centre preferred) Competencies: Excellent client services / client relations skills Proficient on Microsoft Word and Excel and strong computer literacy. Professional telephone etiquette. Professional and friendly demeanour with clients and team members Detail-orientated Client-orientated attitude. Good communication skills. Good administration abilities.

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