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Customer Service Host - Cape Town

  • Ad Placed : 08 Dec 2019 04:00:03 Affiliate ad
  • Remuneration : R 6000 - R 7000 - PER MONTH
  • Employment Type : Full Time
  • Employment Level : Senior Management
  • Industry :
  • Retail
    Other Retail
  • Region : Western Cape
  • Company : AJ Personnel

Customer Service Host (QueBusters) Permanent Positions are urgently available at one of our Clients, Perx Consulting (Pty) Ltd in various Cape Town areas on their Telkom Contract.

BACKGROUND INFORMATION ON OUR CLIENT:

Our client is a leader in the telecoms industry with an extensive customer base. They are looking for positive and career driven Customer Service Host (QueBusters) in various Cape Town areas to build a career within the company. Success planning is in place to become a Sales Agent. They believe in rewarding long term performance when the opportunity arises.

The company has over 20 million subscribers and this opportunity provides individuals ample opportunity to grow within a fast growing industry.

MINIMUM REQUIREMENTS:

  • Grade 12
  • Basic Understanding of MS Word, Excel and Power Point
  • 2 years direct and indirect sales experience in the retail industry
  • Mobile phone knowledge - technical experience will be an advantag
  • Previous sales experience an advantage
  • Presentable
  • Willingness to learn
  • Must be able to work Retail 8 hour shifts

REQUIREMENTS:

  • Honesty and integrity
  • Strong Communication, Interpersonal and Negotiation Skills
  • Good listening skills
  • Attention to detail
  • Good telephonic and e-mail etiquette and ability to interact
  • Emotionally intelligent
  • Strong Prioritizing Skills
  • Strong Work Ethics
  • Persuasive, Customer Focused, Analytical, Assertive, Results Driven and Pro-active 
  • Positive attitude
  • Confident

REMUNERATION:

R6000 - 7000 p.m. + Medical Aid Contribution, Funeral Cover and Uniforms

SKILL SETS AND EXPERIENCE:

This position reports to the Branch Manager.

Hosting

·        Identify Customer requirements and direct to correct desk

·        Issue Customer tickets from Queuing system

·        Greet Customers on arrival and departure

·        Ensure friendly and lively interaction for all arrivals

·        Ensure sound understanding of each service offered and required 

         journey

 Daily Compliance

·        Attend morning meetings and ensure information for Customers is 

         available

·        Inform Floor Manager of any service issues

·        Ensure logical workflow of customers via Q-man system

·        Keep entrance area neat and tidy

Admin

·        Check in and out of store via approved system

·        Ensure availability for rostered shifts

Stakeholder Relationships

·        Handle escalated queries timeously and take ownership

·        Act as an ambassador between customer and internal departments to 

         offer effective and efficient solutions

Service Excellence

·        Interact with Customers on a face to face basis

·        Interact electronically with Customers

·        Acquire and maintain product knowledge to enable effective service 

         to Customers

·        Ensure consistency in terms of a high level of Customer service 

         delivery

·        Compile feedback and/or reports as requested

·        Report for shift 30 minutes before allocated time

·        Ensure correct dress code at all times

·        Assist in preparing the outlet for trade according to set standards

HOW TO APPLY:

Please apply online.

If you have not received a response within two (2) weeks from applying, your application was most likely unsuccessful.

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