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Customer Service Host - Cape Town

  • Ad Placed : 22 Nov 2019 23:30:03 Affiliate ad
  • Remuneration : R 6000 - R 7000 - PER MONTH
  • Employment Type : Full Time
  • Employment Level : Senior Management
  • Industry :
  • Retail
    Other Retail
  • Region : Western Cape
  • Company : AJ Personnel

Customer Service Host (QueBusters) Permanent Positions are urgently available at one of our Clients, Perx Global Services Telkom Direct Contrac,t in various regions in Cape Town.


Our client is a leader in the telecoms industry with an extensive customer base. They are looking for positive and career driven Customer Service Host (QueBusters) in Kenilworth and surrounding areas to build a career within the company. Success planning is in place to become a Sales Agent. They believe in rewarding long term performance when the opportunity arises.

The company has over 20 million subscribers and this opportunity provides individuals ample opportunity to grow within a fast growing industry.


  • Grade 12
  • Basic Understanding of MS Word, Excel and Power Point
  • 2 years direct and indirect sales experience in the retail industry
  • Mobile phone knowledge - technical experience will be an advantag
  • Previous sales experience an advantage
  • Presentable
  • Willingness to learn
  • Must be able to work Retail 8 hour shifts


  • Honesty and integrity
  • Strong Communication, Interpersonal and Negotiation Skills
  • Good listening skills
  • Attention to detail
  • Good telephonic and e-mail etiquette and ability to interact
  • Emotionally intelligent
  • Strong prioritizing Skills
  • Strong Work Ethics
  • Persuasive, Customer Focused, Analytical, Assertive, Results Driven
  • and Pro-active 
  • Positive attitude
  • Confident



R6000 - 7000 p.m. + Medical Aid Contribution, Funeral Cover and Uniforms


This position reports to the Branch Manager.


·        Identify Customer requirements and direct to correct desk

·        Issue Customer tickets from Queuing system

·        Greet Customers on arrival and departure

·        Ensure friendly and lively interaction for all arrivals

·        Ensure sound understanding of each service offered and required 


 Daily Compliance

·        Attend morning meetings and ensure information for Customers is 


·        Inform Floor Manager of any service issues

·        Ensure logical workflow of customers via Q-man system

·        Keep entrance area neat and tidy


·        Check in and out of store via approved system

·        Ensure availability for rostered shifts

Stakeholder Relationships

·        Handle escalated queries timeously and take ownership

·        Act as an ambassador between customer and internal departments to 

         offer effective and efficient solutions

Service Excellence

·        Interact with Customers on a face to face basis

·        Interact electronically with Customers

·        Acquire and maintain product knowledge to enable effective service 

         to Customers

·        Ensure consistency in terms of a high level of Customer service 


·        Compile feedback and/or reports as requested

·        Report for shift 30 minutes before allocated time

·        Ensure correct dress code at all times

·        Assist in preparing the outlet for trade according to set standards


Our Client may expire jobs at their own discretion.

If you have not received a response within two (2) weeks from applying, your application was most likely unsuccessful.

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