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Duties & Responsibilities Ensure all order placing communication channels are open and effective (answering phones, responding to email / faxed orders and support communication). • Ensure you have a detailed and up to date understanding of the company sales process. • Ensure all your actions and communication, both externally and internally, are consistent with the objectives set out in the company statements. • Maintain a good working knowledge and understanding of Sage. • Align your daily tasks with the relevant company procedures and processes. • Always engage with customers in a courteous, respectful and helpful manner. You are expected to grow a close and respectful relationship with customers. • Maintain good and concise communication with the company’s debtor’s department. Ensure all delays to supply are communicated to the customer and or external sales. Monitor process and maintain communication through to resolution. • All your communication both verbally and in writing must be consistent with the company’s commitment to maintain respect and excellent customer service. • Accurate processing of orders without delay. This includes maintaining total accuracy and communication with customers, logistics and sales staff. • Immediately report any problems or delays to customers and ensure that once resolved, orders are immediately processed through the system without delay.

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