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Senior Lead Solution Architect

Duties Client Focus Management/leadership exp, abilities & accomplishments (demonstrated technical leadership vs. HR leadership may suffice.) Extensive exp in Contact Center Production Operations, Contact Center Technologies & Contact Center strategies. Proven strong leadership, performance management & coaching skills to build a high performing team while defining clear accountability & expectations. Req excellent communication skills, analytical ability, strong judgment & management skills Strong leadership capability, executing as appropriate in the areas of responsibility Advanced knowledge of business operations & processes. Skills A strategic thinker & partner to technology leaders & customers. Demonstrate strong understanding of supporting tech, e.g. remote & virtual desktop management, VoIP, storage, backup, database, Active Directory, other technologies needed to operate customer Contact Centers. Methodologies & best practices for service organization focusing on Contact Center’s & Contact Center key metrics. Excel with evaluation of emerging Contact Center technologies. Desired Exp & Qualification Recent Genesys Contact Center product experience & competencies, within the past 3-5 yrs. (Very strong preference for Genesys PureConnect & PureCloud platform exp) One or more of: •ICDE Interaction Dialer Certified Engineer •ICCS Interaction Center certified Specialist •ICCE Interaction Center Certified Engineer.

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