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Permanent Customer Services Team Leader

Key Responsibilities: Team management including performance, quality and development areas. Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters Team motivation. Coaching and development Manage staffing needs, productivity and quality Manage employees by ensuring continuous communication, feedback, motivation and Company Behaviours are being lived. Handle Internal and External Customer Services – compliments, complaints. Key Competencies: Excellent communication skills (verbal and written) Proven leadership skills. Strong service orientation. Sound judgement and decision making Problem solving skills. Planning and organising. Minimum Requirements: Grade 12 Certificate. 2 years Call Centre Customer Services experience Solid understanding of the Customer Service environment, including managing administration queries, complaints and escalation processes Solid understanding of Vision Plus – advantageous Proficient in MS Office suite. The successful candidate will be required to work shifts in line with the Customer Services operational hours (Mon – Sun) please note the operational hours differ depending on the shift (day or night) Job Reference #: CPT001413/FK

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