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Quality Assessor - Insurance

My client in Claremont is seeking a Quality Assessor Industry: Insurance Responsible for helping call centre representatives operate at optimal efficiency. Measure and gauge all activities of call centre employees. Responsibilities: • Ensure that assessments are done within the required time period. • Identify training needs for Sales Agents • Evaluate calls • Monitor performance against targets • Reporting to management on quality assessment • Achieving monthly QA targets • Coaching agents • Plan, conduct and monitor testing and inspection of materials and products • Document internal audits and other quality assurance activities • Investigate customer complaints and non-conformance issues. • Collect and compile statistical quality data for Non sales and Full assessments • Prepare reports to communicate outcomes of quality activities to team leaders. • Identify training needs and organize training interventions • Evaluate audit findings and implement appropriate corrective actions. • Monitor risk management activities • Responsible for document management systems • Assure ongoing compliance with quality and industry regulatory requirements. Skills • Excellent written and verbal communication skills • Good time management • Planning and organising abilities • Ability to negotiate. Salary: R10k - R13k. To apply, forward an updated CV in MS Word format to

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