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Duty Manager

 

…to oversee the wellbeing of our guests during their visit with us, maintain a high level of host presence and ensure the overall smooth running of the resort …

Duties

  • Oversee Front Desk
    • Supervise Front Desk staff
    • Assist with scheduling of Front Desk staff
    • Guest Check In and Check Out
    • Assist in making shuttle bookings
    • Ensure high level of customer service is maintained
    • Maintain clean and tidy appearance of staff
    • Assist with cash, credit card and debit card payments when necessary
  • Ensure a strong host presence at all times
  • Deal with complaints efficiently & professionally. Ensure suitable solutions to keep guests satisfied
  • Assume responsibility for the running of the Hotel in the absence of senior management
  • Complete a Daily programme detailing all of the following days important notes including specific guest requirements or complaints
  • Ensure all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the Maintenance and or General Manager

 

Qualifications

  • Grade 12
  • 3-5 years relevant front of house or related experience
  • 3 years solid customer service experience

 

I am looking for someone with a sound self-confidence and who is wearing his / her smile with pride

 

What a great position is this…! Is this you?

 

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