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BUSINESS CONSULTANT - UMTATA

The Business Consultant is required to engage Retailers consistently and act as the primary contact point for all Business related issues and opportunities. The Business Consultant will operate in the Eastern Cape and represent the company in maximising profit margins, to ensure delivery of value to the Retailer, ensure compliance to the company standards and execute image stewardship in line with agreed targets.

Key Accountabilities:

  • Development of service station business plans in conjunction with retailers
  • Execution of business plans and monitoring of achievement with corrective action to ensure achievement in line with key performance indicators
    • monthly calls in line with agenda
    • sales target achievement against sales budget
    • optimal resource allocation
  • Provision of market intelligence to management and point of contact for retailers on operational issues
  • Dealer Compliance in line with organisational and regulatory requirements
    • payment for product in line with policy
    • Customer Service Agent and image stewardship evaluations
    • Dealer Satisfaction Index / Relationship Management via Retailer Surveys
  • Dealer support
    • training and subject matter expertise on process and standards
    • accurate wet stock management
    • corrective action in conjunction with maintenance and logistics teams as required

Experience and Qualifications:

  • Bachelor of Commerce / Diploma in Retail Management
  • Drivers licence
  • Certificate in Project Management advantageous
  • Technical qualification advantageous
  • 3-5 years customer account management experience in fuel / related industry Computer literate in Excel, Word, Powerpoint and Outlook
  • Knowledge of SHEQ and regulatory requirements within the fuel / related industry
  • Behavioural attributes include: self-management, positive conflict resolution, organisational skills, commitment, honesty, communication, relationship building, customer service excellence, work ethic, training skills, enthusiasm, attention to detail, problem identification, adaptable, innovative, ability to work under pressure

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