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German Customer Sales & Services Representative

Your Role as a Customer Sales & Service Representative:

Work for an Airline brand with full product and systems training provided.

Assist passengers / travel agents with flight bookings and queries relating to their travel in German & EnglishHandle inbound and outbound Customer inquiries/emails and Social media responses utilizing available Contact Center systems and programs.

Deal with Customer complaints in a professional manner and resolving Customer requests in a focused and efficient manner.Identify Customers’ needs, up-sell additional products/services and offer personalized services in line with Quality and Training directives.Experience our multi-cultural work environment with colleagues from all over the world.


Salary details:

Basic Salary: FJD15,000 Per annum / FJD1,250 monthly / FJD 576.92 fortnightly.

Variable earnings:

Over Time at (1.5 x normal rate for the first 3 hours, and double time for hours worked after)

Public Holidays (2 x normal rate)

Other Incentives offered:

Perfect Quality Bonus – a monthly incentive designed to reward target hitters for good Quality performance.

Perfect Productivity Bonus – a monthly incentive designed to reward target hitters for great productivity efforts.

Benefits Offered:

Visa Assistance and Costs covered for work permit fees.

Option to choose either an Expatriate allowance of FJD4k or a Return travel ticket for home leaves in lieu of successful completion of the fixed term contract.

Economy Air Ticket – upon completion of term of contract should either party not wish to renew the contract the employee will be provided with a non – return economy class ticket.

5 Travel days – a one off benefit for long-haul travel for contract renewals.

Accommodation in the staff apartments provided and paid for by the company for the duration of the Contract term.

Transportation provided to and from work at specific pick up/drop off locations

Health Insurance cover for day care, hospitalization and surgery at an approved private medical facility or local public hospital. Does not include cover for existing conditions or Dental and Optical which can be arranged at employee’s own personal cost.

Subsidized FJD5 meal voucher that can be used at any of the 3 cafeterias on company premises.

Future Opportunities:

Promotion and Career Advancement – 100% of all Team Leads, Quality Analysts and Managers were promoted internally and started as agents!

Rewards & Recognition – Performance Bonus, Team Incentive Budget, Annual Excellence Awards

STAR agent development program – a development opportunity for the best performers and those that are showing prospective leadership qualities with 12-month seniority.

The start date for this group is the first week in October. 24/7 shifts.
Please send a copy of your CV to cv@weoutsource.co.za with the subject line German CSSR Fiji.

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