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Greek Customer Sales & Services Representative

Your Role as a Customer Sales & Service Representative:
Work for an Airline brand with full product and systems training provided.
Assist passengers / travel agents with flight bookings and queries relating to their travel in Greek & English
Handle inbound and outbound Customer inquiries/emails and Social media responses utilizing available Contact Center systems and programs.
Deal with Customer complaints in a professional manner and resolving Customer requests in a focused and efficient manner.
Identify Customers’ needs, up-sell additional products/services and offer personalized services in line with Quality and Training directives.
Experience our multi-cultural work environment with colleagues from all over the world.

Working hours:
Full time contract (85 hours per fortnight)
Full time night shifts due to working with the European market Eg. Daytime in Europe is night time in Fiji

Salary details:
Basic Salary : FJD15,000 per annum / FJD1250 per month
Transport to/from work
Subsidized meal at a choice of 2 canteens at work

Variable earnings:
OT (1.5 x normal rate for the first 3 hours, and double time for hours worked after)
Public holidays (2 x normal rate)

Other Incentives offered:
Perfect Quality Bonus per month depending on call quality
Perfect Productivity Bonus per month depending on call quality
Retention Bonus
Accommodation for the duration of Contract
Health Insurance – Premium Plus 75 package (Dental and Optical care not included in the cover)
Visa Assistance and travel costs covered

Future Opportunities:
Promotion and Career Advancement – 95% of all Team Leads, Quality Analysts and Managers were
promoted internally and started as agents!
Numerous opportunities to visit our international clients and/or one of our global locations for top
performers
Rewards & Recognition – Performance Bonus, Team Incentive Budget, Annual Excellence Awards
Training – Leadership Development; Various skills training courses offered

Please send a copy of your CV to cv@weoutsource.co.za with the subject line Greek CSSR Fiji

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