Greek Customer Sales & Services Representative
- Ad Placed : 15 Dec 2019 02:36:29
- Remuneration : R 16000 - PER MONTH
- Employment Type : Full Time
- Industry : General Employment
- Region : South Africa
- Company : We Outsource (Pty) Ltd
Other General Employment
Your Role as a Customer Sales & Service Representative:
Work for an Airline brand with full product and systems training provided.
Assist passengers / travel agents with flight bookings and queries relating to their travel in Greek & English
Handle inbound and outbound Customer inquiries/emails and Social media responses utilizing available Contact Center systems and programs.
Deal with Customer complaints in a professional manner and resolving Customer requests in a focused and efficient manner.
Identify Customers’ needs, up-sell additional products/services and offer personalized services in line with Quality and Training directives.
Experience our multi-cultural work environment with colleagues from all over the world.
Full time contract (85 hours per fortnight)
Full time night shifts due to working with the European market Eg. Daytime in Europe is night time in Fiji
Basic Salary : FJD15,000 per annum / FJD1250 per month
Transport to/from work
Subsidized meal at a choice of 2 canteens at work
OT (1.5 x normal rate for the first 3 hours, and double time for hours worked after)
Public holidays (2 x normal rate)
Other Incentives offered:
Perfect Quality Bonus per month depending on call quality
Perfect Productivity Bonus per month depending on call quality
Accommodation for the duration of Contract
Health Insurance – Premium Plus 75 package (Dental and Optical care not included in the cover)
Visa Assistance and travel costs covered
Promotion and Career Advancement – 95% of all Team Leads, Quality Analysts and Managers were
promoted internally and started as agents!
Numerous opportunities to visit our international clients and/or one of our global locations for top
Rewards & Recognition – Performance Bonus, Team Incentive Budget, Annual Excellence Awards
Training – Leadership Development; Various skills training courses offered
Please send a copy of your CV to firstname.lastname@example.org with the subject line Greek CSSR Fiji
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