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Junior Restaurant Manager

Responsibilities

  • Adherers to restaurant opening and closing procedures and trading hours, escalating all non-trading conditions to the Senior Store Manager
  • Interacts and engages with customers, attending to in-restaurant customer complaints and resolving these
  • Conducts active floor management, instructing, guiding and assisting Team Members
  • Observes adherence to SOP's and customer service behaviours during the shift and conducts on-the-job coaching
  • Performs daily compliance checks (health, safety, repairs, maintenance, cleaning and hygiene), solving problems and escalating to the Senior Store Manager where necessary
  • Monitors the daily and weekly cleaning schedule
  • Updates and monitors the production and defrosting planner
  • Prepares and completes all station stock sheets and checklists
  • Conducts daily stock counts
  • Places all daily stock orders using the order planner
  • Receives and manages the packing of all orders against the purchase orders using FIFO and FEFO, checking for temperatures, correct quantities and expiry dates
  • Reviews all expiry dates, isolating expired products according to the SOP and updating waste records
  • Responds to product recalls following the SOP
  • Conducts in-restaurant quality control on all products
  • Captures GRV’s for all orders and invoices
  • Manages and reconciles the petty cash and change float for the shift
  • Manages cashier floats
  • Skims cash from the POS on a regular basis during shift
  • Conducts cash ups and attends to all discrepancies immediately
  • Maintains control of the environment to prevent stock and cash losses
  • Implements disciplinary processes for stock variances, cash variances or any other disciplinary issues
  • Monitors IT services including internet, connectivity, e-mail, Concord and Nomad functionality and Micros
  • Manages restaurant IT, reporting and resolving system issues, updating software and security licences and running backups
  • Monitors the scheduler, taking corrective action and organising Team Members to work shifts in the case of absenteeism or sickness
  • Updates Team Members on all relevant business indicators, events and processes
  • Verifies that all Team Members clock in and out when arriving and leaving shift
  • Manages issues, conflict and the general wellbeing of Team Members
  • Monitors behaviour in the restaurant to ensure that any form of abuse of Team Members is reported, addressed and followed up
  • Escalates payroll payment and payslip queries to the Senior Store Manager
  • Conducts shift handovers, recording all issues, events and important information in the handover book
  • Reviews all voids, error corrects, cancel totals, restaurant promos, Team Members meals and cash shortage reports on a daily basis
  • Reviews all SOS and KDS reports and implements corrective measures to achieve service targets
  • Raises supplier issues for substandard products that have been delivered to the restaurant through the correct process
  • Reconciles external delivery company (Mr D etc.) invoices against sales
  • Reports back on any trials being conducted in the restaurant and records in the handover book
  • Monitors and implements restaurant projects as per project plans
  • Oversees the on-boarding of new Team Members post induction with the Senior Store Manager
  • Motivates Team Members to strive for the League of Champions and similar recognition and incentive opportunities
  • Monitors the cross training plan and reviews In-Restaurant Trainer progress
  • Reviews all training reports and implements corrective actions

Requirements

  • Grade 12 or equivalent NQF level 4 qualification
  • 2-3 years Restaurant Manager experience
  • Micros / GAAP – 3 years’ experience
  • Knowledge of restaurant operations including people, product and customer processes
  • Communication skills –both written and verbal
  • Coaching and mentoring skills
  • Microsoft Office skills

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