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Service Technician (Electric and Automation)

PURPOSE

  • Technical Support for Electric Motors and Automation departments
  • Repairs and Warranties
  • Commissioning
  • Maintaining and developing of QA systems
  • Assisting in managing service department KPI’s

RESPONSIBILITIES

Provide 24-hour technical support for the Electric Motor & Automation business:

  • Telephonic support for customers and sales staff
  • On-site support for Customers and sales staff
  • Site meetings
  • Problem evaluation on specific applications where equipment is used
  • Commissioning
  • Analyzing and drawing schematic diagrams
  • Setting up and testing of Drives that are installed into panels at the Panel division or at other panel builders
  • Attend to breakdowns or commissioning on-site as and when required - This may require travel away from home, after hours and also sleeping away from home

Repair of Electric Motors & Drives as well as co-ordination of warranties:

  • Receiving, analyzing and report of faulty Electric Motors and Drives.
  • Reporting to the client in writing and keeping proper record of repairs and returns
  • Preparing and submitting warranty claims 
  • Keeping record of all warranty claims

Administration of the service Centre: Putting in place necessary procedures and systems for administration of the service center that will include activities such as:

  • Completion of Job Cards and Goods Received Notes.
  • Updating GRN schedules for motors and drives that are returned.
  • Processing Job cards, Work-In-Progress, Delivery Notes.
  • Ensuring that customers are timeously and correctly quoted and invoiced on Syspro where applicable.
  • Creating and keeping up to date a set of master technical files for each product
  • Ensuring that there is a sufficient stock level of required spares

General:

  • Comply with the prescribed company procedures and policies.
  • All staff is required to service customers promptly and courteously and to ensure that all queries are speedily answered and that all commitments are fulfilled on time.
  • Ensure tidy and orderly workshop environment.
  • Perform any other reasonable duties assigned to you, as and when required to ensure the smooth operation of the company.

QUALIFICATIONS AND EXPERIENCE

  • Matric
  • A recognised and relevant qualification (Electrician or technician + N5 / T3 / S3 / National Diploma: Electrical Engineering Heavy Current / Light Current).
  • At least 3 or more years’ work experience specifically related to electric motor and drives service and repairs.
  • Computer literacy – MS Office (MS Word, Excel, PowerPoint, Outlook).


SPECIAL REQUIREMENTS

  • A legal driver’s license.
  • Must be able to read, write, speak and understand the English language.
  • Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.
  • Must possess the ability to make independent decisions when circumstances warrant.
  • A sense of urgency with a strong customer service orientation.
  • Willingness and freedom to travel extensively, including frequent overnight stays away from home base.
  • Hard working, resourceful, ambitious and have excellent business acumen.

WORKING CONDITIONS

  • Both in and out of office.
  • Is subject to work beyond normal working hours, evenings, weekends and holidays should the need arise.
  • Attends and participates in continuing educational programs designed to keep you abreast of changes in your profession.

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