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Car Track Call Centre Agents

Real Promotions is a progressive & creative organization, specializing in Sales, Marketing, Training & Development and Brand Activations such as Car Track. We currently have the role of Call Centre Agent. Purpose of the job: Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and problem solving skills. Key Results Areas include: • Represent the customer to the rest of the business - Customer Advocate. • Demonstrate excellent product and system knowledge. • Handle client queries regarding existing policies and other enquiries. • Assisting clients with queries • Solving complaints. • Updating clients information • Must have experience within the Tele-sales environment. Experience & Competencies: • Must have inbound and outbound experience • Good reading abilities as some roles require scripted questions. Flexible and adaptable to working hours – Shifts • Persuasive negotiation skills. • Intermediate computer skills.

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