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Call Centre Manager

If you feel you are the right candidate for the role, then please send a detailed copy of your CV to 086 577 1281.
We are on the lookout for a Call Centre Manager

Key activities include, but are not limited to:
Managing the operations of the client contact center.
Staff roster and Schedule Planning
Reporting on performance and KPIs
Ensure that service level agreement turnaround times are met
Ensure that work is of an optimum quality
Resolve recurring issues faced by customers
Manage individual customer relations cases, particularly those escalated out of the contact center environment and to resolve these, quickly, fairly and efficiently
Weekly reporting around customer resolutions
Closely supervise subordinates
Salary Structure:
R48000 with benefits, company Cell, Laptop and allowance and bonus

 

 

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