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Technical Support Engineer

  • The daily planning and management of assigned operational processes, repeat campaigns and automated projects
  • Pro-actively monitor all weekly and monthly scheduled runs
  • Pro-actively detect errors or failures and raise the necessary flags
  • Daily problem solving and identifying critical issues with ease
  • Ensure issues are tracked, reported on and resolved in a timely manner
  • Creation and maintenance of documentation including, but not limited to, monthly build and delivery plan, status reports on operational task execution, reports on monthly/weekly recurring builds, DR documents and process;
  • Testing of deliverables and quality assurance
  • Proactive monitoring of daily/weekly/monthly tasks
  • Daily troubleshooting
  • Direct the operational service function so that the team, capabilities, tools and processes support the professional image of the company;
  • Ensure that the Operational Service function operates in an efficient manner;
  • Ensure that the high quality of production is upheld, maintaining consistently high standards for the team and the company;
  • Ensure the professional development and readiness of the team;
  • Manage the evolution of the team's technology needs and marketing technology capabilities;
  • Work with the Head of Operations to promote and implement best practices, processes and procedures;
  • Identify and propose areas of improvement throughout the production workflow;
  • Delegate projects/tasks to subordinates;
  • Point of escalation for the team members to assist in resolving issues;
  • Suggests areas for improvement in internal processes along with possible solutions;
  • Facilitates effective team interaction;
  • Manages the process of innovative change
  • The Technical Support Engineer will be responsible for giving accurate and regular feedback to management.
  • Identifying new functionality requirements or design requests and feeding these back to the application development team
  • General knowledge of the industry and keeping up to date with any current advancements and change.

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