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Client Service Consultant - Investment

Perm, Salary CTC up to 240-300+ dependent on experience p/a, CBD, normal working hours – Mon - Fri, must be flexible. Normal company benefits apply. A Corporate Financial Services Company is seeking to employ a Client Service Consultant to telephonically service internal/external clients/brokers with regard to new business, switches, redemptions, deceased estates, transfers and queries for all Domestic Unit Trusts, Offshore Mutual Funds, Individual Retirement Products & Endowment products. The responsibilities will include, but not be limited in anyway to:- •Ensuring an excellent quality of service is given to clients at all times •Online accounts verification and activation •Build and establish relationships at all levels with internal departments, so as to ensure that timeous resolutions are found to any problems that might arise. •To provide support to the correspondence and walk-in-centre teams as and when required •Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries and correspondence •Identifying and proposing solutions to process and service related failures. Qualifications and experience which are Non Neg. •Relevant business degree or studying towards NOT NEG •Matric/Grade 12. •6 months contact centre experience/client services experience. •Excellent verbal and written communication skills (good voice and good diction) •Be multilingual. •ITC/CRIM Clear.

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