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CALL CENTRE REPRESENTATIVES

We are currently recruiting for several Call Centre Agents to start immediately. Responsibilities: • To answer inbound telephone calls from customers across multiple campaigns. • Ability to work under pressure and achieve set campaign targets; speed of answer, number of calls answered, talk time, wrap-up time, thus achieving service levels. • Being able to cope with varying call volumes and pressures. • To handle and resolve difficult customers and achieve a positive outcome whilst remaining professional. • To be able to follow a script and call flow accurately. • Where required to use client systems and web-based systems to handle customer calls. • Ability to work in a team environment - ensure all calls are answered in a timely manner, call queues to be kept at minimal. • To carry out various email and administrative requirements, and potentially live chat. About you Person Specifications. • Successful candidates must speak ENGLISH fluently with an understanding of Native Dialects. Full training is provided; you will be taught how the industry works and your role within the company. To Apply WhatsApp Key Word JOB to +27 83 359 6686 / jobs@connectcutcallcentresolutions.co.za

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