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Assistant Call Centre Manager

Application for this vacancy must please include complete CV and References to
Our client has a position for an Assistant Call Centre Manager

RESPONSIBILITIES:


Assist the Call Centre manager to lead and manage staff:
Arrange training and development interventions in accordance with training needs identified of the individual, team and branch.
Performing HR practices in accordance with systems, policies, procedures and legal requirements.
Create a positive working environment.
Meet with staff on a regular basis with regards to branch goals, objectives and priorities.
Ensure staff adheres to established organisational policies and procedures.
Ensure staff perform their various duties accurately and efficiently
Monitor and assess staff
Assist with the management of daily operations of Call Centre
Monitor and improve ordering, telephone handling and other procedures
Ensuring clear communication across the call centre
Directly handle escalated customer queries and complaints
Ensure suitable structures are in place to sustain the day-to-day functioning of the department
Evaluate Performance of call centre
Assist with the management of customer service standards

REMUNERATION:


R with benefits, perks and bonus

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