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Lodge Manager

Duties Include: Demonstrate and promote a 100% commitment to providing the best possible experience for our guests and employees. Financial Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. Responsible for preparation of property budget and forecasts. Manage labour standards and property level expenses to achieve maximum flow through to the bottom line profit. Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund payments Ensure purchases made are within budget and by approved vendors. Sales Work with Group Management to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports. Make sales calls as outlined by the Sales Management Teams and/or the Group Management Identify and seek out potential business in local market. Guest Satisfaction . Promote 100% guest satisfaction throughout property. Instil the 100% guest satisfaction objective to employees and casual staff Ensure that all guest related issues are resolved in a manner consistent with the company’s goals and objectives. Employee Management. Recruit qualified applicants. Train employees in accordance with company standards. Motivate and give direction to all employees Communicate all policies and procedures to entire staff. brandanc@mpc.co.za

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