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Senior IT Technician

Reference: JHB007092-RG-1 My client based in Cleveland is looking for a Senior IT Technician. At Least Microsoft MTS (Desktop roadmap) certification of MCSA current Certification. Advanced working knowledge of Configuring and Trouble shooting iOS and Android based mobile devices. Description PURPOSE OF JOB The Senior Desktop Support provides proven senior technical experience and strategic insights to meet the IT needs of staff members of all Metrofile Group companies. The position works in close coordination with both the Service Desk Manager and System Administrators to devise, plan, implement and manage a comprehensive integrated solution. At least Microsoft MTA (Desktop roadmap) certification or MCSA certification (current certification) Minimum of 3 years of working on a Help Desk or a Desktop Support as a Senior Technician. Minimum of 5 years of demonstrated success at the Information Technology team leader level within a large organization. Proven track record of successfully building, developing and managing Help Desk Services / Service Desk Support. Required Knowledge, Skills, and Abilities Strong understanding of hardware, software and TCP/IP networking principles is required along with basic knowledge of telephony and web-design principles. Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer services and satisfaction.

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