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General Manager

Our prominent and respected client, a non profit organisation based in Port Alfred is currently looking to employ a General Manager.

Key Responsibilities:

Administration/ Financial Performance:

  • Develop, execute and analyse the annual operational plan by studying technological and financial opportunities, presenting assumptions and recommending objectives.
  • Analyse budget to identify areas in which reductions can be made and allocate operating budget.
  • Accomplish business objectives by establishing plans, budgets, and results measurements, allocating resources, reviewing progress and making mid-course corrections.
  • Coordinate activities of all departments such as to affect operational efficiency and economy.
  • Confer with departments and review activities and operations to determine changes in programs or operations.
  • Direct preparation of directives outlining policy, program or operations changes to be implemented.
  • Coordinate efforts by establishing procurement, production, marketing, and technical services policies and practices and coordinating actions with corporate staff.
  • Build the image by collaborating with customers, government, community organizations and employees and enforcing ethical business practices.
  • Report to the Board of Trustees monthly on progress.


Resident Services and Relationships:

  • Manage the delivery of key services, which include: Care, Catering, Cleaning, Gardening and Maintenance.
  • Establish and maintain effective working relationships with the Residents’ Committee, residents, their families, the community and service providers.
  • Communicate effectively with residents to inform and advise them on management issues.
  • Assist with resolving resident complaints or disputes.
  • Develop and maintain active, effective relationships with local community groups and organisations to co-ordinate the provision of services and social resources.
  • Maintains quality service by establishing and enforcing organization standards.


Staff Management:

  • Increase management's effectiveness by;
  • Recruiting, selecting, orienting, training, coaching, counselling, and disciplining managers;
  • Communicating values, strategies, and objectives;
  • Assigning accountabilities; planning, monitoring, and appraising job results;
  • Developing incentives;
  • Developing a climate for offering information and opinions;
  • Providing educational opportunities.
  • Acquire confirmation from The Board for all appointments of senior staff
  • Ensure that all direct reports have clearly identified objectives, regular one to one meetings and an annual Performance Development Review (PDR) to review progress towards achieving objectives.
  • Counsel staff to improve performance and to ensure all staff has appropriate job knowledge and skills.
  • Implement disciplinary processes for direct reports.
  • Contribute to close working relationships with all personnel and to help to build an open and honest culture that facilitates learning, creativity and excellence.


Asset Management:

  • Provide strategic direction for the development plans so that they are updated and refreshed on an annual basis
  • Ensure that development plans achieve ongoing improvement to occupancy rates and cottage sales;
  • Maintain a Business Recovery and Continuity Plan for all physical facilities
  • Negotiate, manage and review service contracts to optimise service delivery, cost savings and ensure facility management needs are being met.



  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
  • Maintain confidentiality at all times and comply with policy on Protection of Personal Information thus ensuring security in the management and use of information.


General Duties and Responsibilities:

  • Be empathetic and courteous to residents and their relatives, treating them with care and consideration at all times.
  • Participate fully in the performance management process and undertake Continuing Professional Development as required.
  • Maintain professional and technical knowledge by:
  • Attending educational workshops;
  • Reviewing professional publications;
  • Establishing personal networks;
  • Benchmarking state-of-the-art practices;
  • Participating in professional societies.
  • Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.


Qualifications/ Experience/ Skills:

  • Tertiary Qualification Desirable
  • Demonstrated success in a similar level management role.
  • MS Office
  • Experience in working within the retirement industry an advantage.
  • Knowledge of, or ability to acquire knowledge of, legislation applicable to the management and operation of a retirement village in South Africa, namely the Housing Development Schemes for Retired Persons Act, 1988 (as amended from time to time)

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