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ITIL Service Engineer

Duties & Responsibilities Ensure professional, efficient ITIL processes are implemented ad continuously and consistently adhered to across IT division, thereby ensuring optimal response times in resolving all incidents/problems and/or implementing releases/change and/or managing IT assets, capacity and available thereby continuously improving IT’s customer satisfaction and systems’ stability Facilitating regular formal reviews/analyses of the company’s IT’s adherence to/status of the defined ITIL processes, in the appropriate forums, to ensure timeous, professional and sustainable IT solutions Provide accurate up-to-date KPI’s and performance statistics in respect of the defined ITIL processes adherence, thereby enabling IT leadership to be informed and, to take necessary remediation actions if, when and where required Proactively drive/pursue resolutions of ALL problems, by engaging across the IT division, with contractors, and where appropriate business customers, to ensure speedy professional resolutions and solutions for all incidents and problems, and/or releases and changes, and/or asset, capacity and availability management Desired Experience & Qualification 3-year IT (or related) qualification – degree or diploma (minimum) Relevant ITIL certifications 3-5 years’ in IT incident and problem management processes At least 2 years’ participation in ITIL process adoption/adherence Motor industry IT knowledge and experience

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