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District Admin Manager

Lead a team of sales and technical coordinators in support of district activities. This role supports the broader district team in execution of their duties by enabling administrative effectiveness across a variety of processes Minimum Requirements: Matric. 2-4 years managerial experience within a Sales and Services environment. Technical service and installation administrative experience advantageous. Job Specification: Efficient and effective management of sales and technical processes for the branch, including but not limited to: Sales lead processes and sales paperwork submission Technical installation booking. Stores picking and radio removal processes National Key account processes – technical Technical dealer processes Technician quote processes. Direct people management of sales and technical coordinators. Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available. People management, including all HR related issues and staff development o Identify training and development needs among staff and coach accordingly. Managing matrix SLA’s requirements for district Hold functional teams accountable for delivery on SLA terms. Customer complaint handling Take ownership of escalated queries, ensuring resolution and follow up with customers. Assist District Manager and district staff to resolve complaints in an effective and efficient manner. rnundlal.za@fidelity-adt.co.za

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