After Sales Manager
- Ad Placed : 14 Nov 2019 03:02:40
- Remuneration : PER MONTH
- Employment Type : Full Time
- Industry : General Employment
- Region : Kwazulu-Natal / Pietermaritzburg
- Company : Pronel Consultants
Other General Employment
A global leading producer is looking for an After sales manager to join their team. Role would include effectively managing the product support operations to ensure that pre-determined customer service level expectations are met / exceeded within established financial guidelines.
Reporting to the Regional Manager / Managing Director, the After Sales Manager will be a member of the South African Management team.
Duties will include:
- Develop annual expense and investment budgets and ensure achievement of financial plans;
- Develop, implement and evaluate strategic initiatives that focus on meeting ongoing / changing business needs for both dealer and distributor markets;
- Develop and maintain the after sales operation of the dealer and distributor network;
- Ensure the quality of the dealer and distributor service network is continually improved and maintained through the regular implementation and analysis of service surveys and audits;
- Effectively manage and enforce Groups warranty policy and ensure that the reporting of warranty statistics and early warning notifications to appropriate product categories is timely and accurate.
- Business Degree or similar qualifications and / or experience
- Minimum 5 years experience in an after sales service environment at management level
- Strong technical / Mechanical background
- Strong commercial acumen coupled with a strategic and analytical approach.
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