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After Sales Manager

A global leading producer is looking for an After sales manager to join their team.  Role would include effectively managing the product support operations to ensure that pre-determined customer service level expectations are met / exceeded within established financial guidelines.

Reporting to the Regional Manager / Managing Director, the After Sales Manager will be a member of the South African Management team. 

Duties will include: 

  • Develop annual expense and investment budgets and ensure achievement of financial plans;
  • Develop, implement and evaluate strategic initiatives that focus on meeting ongoing / changing business needs for both dealer and distributor markets;
  • Develop and maintain the after sales operation of the dealer and distributor network;
  • Ensure the quality of the dealer and distributor service network is continually improved and maintained through the regular implementation and analysis of service surveys and audits;
  • Effectively manage and enforce Groups warranty policy and ensure that the reporting of warranty statistics and early warning notifications to appropriate product categories is timely and accurate.

Essential requirements:

  • Business Degree or similar qualifications and / or experience 
  • Minimum 5 years experience in an after sales service environment at management level
  • Strong technical / Mechanical background
  • Strong commercial acumen coupled with a strategic and analytical approach.

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