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IT Lead/Product Owner

Reference: PE008566-Siya-1 Reporting into the Chief Information Officer, this role requires a deliver focused IT Lead or Product Owner who will lead a team of cross functional individuals responsible for designing, and implementing innovative software solutions to support the company’s digital channels – namely telephony and web Duties & Responsibilities The ideal candidate would have a strong technical background in IT with past experience as a developer, business analyst and/or product owner working in an Agile environment. Preference would be given to individuals with past management experience and have deep knowledge of web technologies and how they might be used to enhance client experience and bring about business efficiencies. Experience & Qualifications: Relevant IT qualification 5+ years’ experience as a software developer, system/business analyst or product owner 3+ years’ in a leadership or IT management role Responsibilities and work output: Leading a software development team (developers, architect, testers, business analyst, UX/CX designer and scrum master) responsible for web development, and VOIP telephony solutions used in our sales and service call centers. Advantageous: Past experience in financial services Experience working on enterprise websites Experience with VOIP technologies and telephony products/platforms Familiarity with chatbots and AI

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