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Field Service Support Engineer

Duties & Responsibilities Role Purpose: The Executive Field Service Support Engineer provides client focused end to end support, fault resolution and a technology coaching service, which ensures the maximum availability, performance and utilization of information systems for the Group Executives and their support staff. Qualifications & Experience: Degree or Diploma and the required Certification with 4 to 6 years related experience. Additional requirements: IT related Degree or Diploma or/ and a minimum of 3 years relevant IT experience. ITIL Foundation or/ and Incident Management Practitioners Certification (Recommended) Relevant Technology Certification (Like MCP, MCSA, MCSE) A minimum of 5 years IT experience - preferably in the mobility and /or end user computing environment. Proven experience with Apple Mac, iPhone, and iPad technologies an advantage. Proven experience in dealing with clients especially Board level executives an advantage. Experience in working with multiple Service Providers and Technologies Experience in Problem solving and conflict resolution. Experience in the ITIL disciplines an advantage. Knowledge of the Group’s Systems and Businesses will be an advantage. Excellent understanding of ITIL and the ITIL Framework. Package & Remuneration R Market related CTC.

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