This site uses cookies. By browsing this site, you agree to our use of cookies. Read more about our use of personal information on our Privacy Policy. x

Digital Sales Call Centre Manager

MINIMUM REQUIREMENTS Matric High School Diploma or equivalent. More education or experience in a related field may be preferred. Code 08 driver’s license. Proven track record with contactable references EE African applicants only. KNOWLEDGE & SKILLS REQUIRED Strong numerical and analytical skill. Process orientated. Good Administrative and reporting skills. Change management experience will be an advantage. Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Strong coaching and leadership skills, ability to motivate employees. Proficiency with necessary technology, including computers, software applications, phone systems, etc. Polite, professional phone voice JOB RESPONSIBILITIES: Determine Digital Sales Channel operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis. Hiring, training, coaching, and leading Digital Sales Channel call center staff members. Assisting Executive team in identifying trends and establishing Digital Sales Channel goals. Ensuring staff members are achieving desired service levels and taking corrective action, as needed. Preparing reports and analysing call centre data to improve. lorraine@dglhr.co.za

Get Alerts
 
To Apply for this Job,