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Quality Management Specialist

Quality Management Specialist - Temp role in Midrand. Availability: Immediately, Must be unemployed. Duties o Evaluation and registration of assessors and moderators on the MIS system. Manual evaluation, feedback to the assessor or moderator. o Extension of scope for the assessors o Answering calls i.e. queries o Responding to queries and escalating to the correct team member. o Sending accreditation documentation to a potential provider. o Providing information on the client’s qualifications o Metrofile filing 2018/19 documentation • Certification of learners. Key Performance Indicators o Customer satisfaction i.e. timeous response o Accurate information on the system o Registration of the following stakeholders on the system: a. Assessors b. Moderators c. Providers o Certification. Minimum educational requirements: o Senior Matric Certificate. o Short course in customer service, Education systems and relevant qualification. o Computer course i.e. Excel, Word and PowerPoint. Minimum experience required: At least 2/3 years working experience in: o Working with people. o Working in a SETA or Training provider environment. o Registering learners on the system (MIS) To apply, please send your recently updated CV to Subject: QM Temp. Queries should be directed to Maggie M: 087 510 0971

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