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Call Centre Manager

Automotive/Motor Retail group seeking skilled Digital Sales Call Centre Manager . Responsibilities: Determine Digital Sales Channel operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis. Hiring, training, coaching, & leading Digital Sales Channel call center staff members. Preparing reports and analysing call centre data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Channel operations.Sales Channel department and dealerships. Develop and maintain good relationship with all stakeholders. Engage with dealership management in ensuring procedural discipline. Engage with end users on continuous basis, offer training onsite & track adoption. Update system info for users & dealers. Adherence to departmental & dealer processes re to system/s utilization. . Ensuring staff member achieve desired service levels and taking corrective action, as needed. Preparing reports and analysing call centre data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Taking on other tasks or projects to support employees, other managers, and Digital Sales Channel operations. Email CV in Word Format to Felicia@defin.co.za,

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