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Programme Co-ordinator - Transformation

Effective use of leads Inbound: Answering all incoming calls, attend to customer queries and send proposals. Internet leads to be swiftly contacted and a full sales call to take place. Prospect potential home loan clients, then by using the appropriate needs analysis based on sales techniques, either switches them from other financial institutions or to offer them a new home finance package that is tailor made and accompanied by Amazing service Source of leads, telephonic and electronic leads via the company intranet. Outbound projects could also be implemented if the need arises (determined by the Contact Centre Manager) Minimum Requirement: Matric Minimum 2 years proven track record in cold calling sales (sales leagues / rankings; records and achievements) Generic Competencies: Confident; Resilient Persistent, Tenacious Self-starter, Self-reliant Energetic, Empathetic Professional, Respectful Service orientated Passionate, Optimistic, Honest Accountable, Time management Teachable, Persuasive Extravert, Adaptive Ability to work under pressure. Sound telephonic communication skills Technical Competencies: Needs identification Closing sales Networking Relationship building People skills Financial calculations Verbal communication Written communication Translating market trends Listening. Negotiating Credit analysis

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