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General Manager: Hotel / Resort / Conferencing **

A well-established leisure resort in KZN is looking to place a General Manager to manage their popular corporate and leisure destination. The GM will be responsible for the day-to-day management of the resort and its staff. Is accountable for budgets, financial management, planning, organising and directing all hotel services, e.g. front-of-house (reception, concierge, reservations), food and beverage operations, as well as housekeeping. Due to the specific location and particular job specifications, preference will be given to   Employment Equity Candidates. 


  • Day-to-day management of the resort
  • Manage & coordinate Department Heads (HOD) and Managers:
    • timetable
    • work schedules
    • recruitment and hiring of new staff problem solve staff issues
    • execution of performance reviews and
    • training of staff
    • Execution of activities via instructions to the HOD’s & supervision of execution
    • Manage budgets, forecasts & implement costs savings
  • Responsible for in-dept negotiations and relationship building with Governmental entities & Community Leaders; Majority of business is Government conference (44%)
  • Maintain high quality of operations (internal & external audits)
  • Implement the SOPs optimally in the resort and act as a flag ship establishment for the brand
  • Prepare monthly financial reporting
  • Ensure effective administration for invoices, payment thereof and drafting of management data
  • Complaints management
  • Leading meetings and committees required by the group
  • Ensure +85% guest satisfaction throughout resort.


  • 5+ years’ exp within the hotel/lodge/ property industry & Hotel Management
  • Related Hospitality Management qualification preferably tertiary
  • Previous exp in Government -, community negotiations and relationship building
  • Sound track record of customer satisfaction


  • Highly organized and efficient
  • Pro-active, result driven and flexible
  • Both team player and captain (hands-on)
  • Strong written English and copy-writing skills.
  • Advanced computer literacy
  • Exp in project planning and skilled in prioritizing projects / tasks.
  • Strong managerial skills

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