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Call Centre Agent

Key responsibilities include: - Understand, meet, and exceed targets set by your supervisor. - Learn and remain aware and knowledgeable of ACI products, - promotions and marketing practices. - Effectively present, sell and discuss AGRICOLLEGES international products and services. - Provide accurate product information and serve as a - knowledgeable source for the customer. - Process customer inquiries in a courteous, efficient and timely manner. - Effectively address customer questions, complaints and concerns within the scope of your responsibility. - Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued. - Ensure all prospective student information is updated on the system and relevant prospect administration is completed in an accurate and timely manner. - Perform similar or related duties, as assigned, such as updating databases; coordinating activities related to student admissions. - Keep supervisor informed of area activities and significant problems. The ideal candidate should possess the following: - Tertiary qualification(NQF 5 certificate or diploma) - 12 months + experience within a fast-paced Sales call-centre environment. - Administrative and Sales experience essential. - High EQ – well developed intra – and inter personal skills. - Excellent written and verbal communication skills. - Target Driven.

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