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Customer Experience Manager

MINIMUM SKILLS AND KNOWLEDGE REQUIRED •Standard 10 / Grade 12 or equivalent. •Minimum 3 years’ experience managing a team of employees. •Minimum of 3 years’ experience in sales and/or training. •A relevant tertiary qualification will be advantageous. •Experience in B2B or in corporate clothing and gifting space will be advantageous. •Excellent communication skills, both written and verbal. •Ability to speak and present publicly. •Learning & Development orientation. •Collaborative team player. •Well versed in business strategy, data analysis and problem solving. •Tenacious, determined and strong willed. •Strong relationship building and management skills. Job duties and responsibilities will include (but not limited to): •Manage National Customer Experience team of 9, the Sales Administrator and Account Manager. •Responsible to create varied campaigns on a cyclical basis along with other business units. •Manage, oversee and coordinate campaign execution for all members of the CX team. •Manage team to use customer data analytics to create and inform tailor made training and sales solutions per customer. •Create annual calendar to ensure customer interaction with base allocated customers or all customer categories alongside the CXR’s. •To manage and ensure team executes on their role functions with primary focus on: -Utilise web support to design and create story boards for customers.

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