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Customer Service Administrator

Duties & Responsibilities The Ideal Candidate: MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: Post Matric Certificate/Diploma in Customer Service Management/Customer Relationship Marketing/ Sales/ Marketing Management. At least 2-3 years solid experience in an customer service/ retail environment / logistics/ warehousing/ supply chain. Must have experience with capturing orders onto a database system. Excellent command of the English language Must have excellent communication and interpersonal skills. Must be customer focused. Must pay attention to detail Must be a team player. Must be able to work independently and adhere to deadlines and strict turnaround times. Must have business acumen and be able to communicate at all levels. Must be professional at all times Must be highly computer literate Demonstrate excellent organisational and problem solving skills. KEY RESPONSIBILITIES include the following. Other duties may be assigned. Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings. Captures and maintains accurate client information on the system. Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients. Accurately files client contracts and related information on an ongoing basis. Package & Remuneration. R To be discussed - To be discussed.

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