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Relationship Manager

Duties & Responsibilities Our client in Bryanston is looking for a Relationship Manager (Managed Healthcare) to join their company. Requirements: Diploma (NQF 5) 4 to 6 years Contact Centre Experience within in the Healthcare industry. Have a vast and deep understanding of the inner workings of the Medical Industry, Providers and Services. Understanding of the nature of the Medical Scheme Current knowledge of the following: Tariff and Nappi codes, Modifier, Practice Types, ICD 10 codes. Good knowledge of the IMed/Cubed system , able to navigate through the different screens Professional customer service work at an intermediate to advanced level. Valid Drivers license and own car. Duties: Build and maintain relations with member firms and clients. Facilitate induction presentations. Facilitate road-show presentations. Facilitate information sessions and site visits for member firms. Adequate query or escalations resolutions Assist the wellness day coordinator – set a date, meet with firm, set up and logistics on the day Up to date product knowledge, scheme rules and adequate system knowledge to perform daily duties

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