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IT Solutions Architect

Duties & Responsibilities Support in-house system and third party solutions as and when required. Use ticketing system data to drive system change in the business. Report on weekly/monthly calls with suggestions for improvement. Carefully monitor Group Ticketing System and keep calls to a minimum. Monitor activities of all external parties e.g. programmers and developers to ensure KPI achievements. Manage and coordinate activities of all solution architecture stakeholders including the revision of vendor and supplier proposals with respect to stated business needs; Ensure all implemented solutions are measureable and capable of delivering measurable returns on investment; Understand and integrate IT needs of the business whilst understanding and costing financial impact of selected solution on divisional and group long and short term profitability; Work closely with clients, divisional /3rd party service providers/external representatives to understand business needs and design solutions (both independently and as part of a team); Desired Experience & Qualification SAP / SQL / C# or other programming language Strong attention to detail. Ability to manage relationships both internally and externally – to work both independently and in a team; Excellent written and verbal communications.

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