IT Service Desk Analyst
- Ad Placed : 09 Oct 2019 13:08:46
- Remuneration : PER MONTH
- Employment Type : Full Time
- Industry : IT/Computer
- Region : Gauteng / Johannesburg
- Company : Be Different Recruitment
Duties & Responsibilities The bulk of support is provided remotely using remote desktop tools and consists of logging incidents, service requests and resolving a high level of support requests at first contact, thus ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service demands. In order to be considered the following is required: Matric IT focused post-matric technical qualification/s ITIL Foundation. 2 years’ experience in IT Service Desk support in a large corporate environment. Excellent in-depth understanding of IT support troubleshooting and associated processes Must be able to handle pressure, setbacks and a high level of stress. Must be able to work to deadlines Must be able to maintain strict adherence to confidentiality policies. Must be in a position to work weekends where required (falling within or outside of the weekly 45 hour shift roster) Must be capable of carrying heavy parcels (i.e. desktop and other IT equipment) Microsoft Office (Advanced) Citrix (Beginner – Intermediate) F5 or other VPN technologies (Intermediate – Advanced) Windows 10 (Intermediate – Advanced) Mobile device platforms and their backend management platforms (Intermediate – Advanced) Laptop and Desktop hardware (Intermediate – Advanced) Please email your CV to firstname.lastname@example.org or call 011 781 7901 if you meet the above requirements and interested to the role.