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Head of Claims (STI)

Duties & Responsibilities 1. Have you completed a Tertiary qualification (Diploma/Degree)? 2. Do you have a minimum of 12 years, experience with short term insurance claims? 3. Do you have a minimum of 10 years’ management experience within the STI environment? 4. Do you have a minimum of 5 yrs’ investigative experience? 5. Do you have a minimum of 5 yrs’ call center experience? If you have answered “YES” to ALL THE ABOVE questions, then we may want to meet with you, please ensure you understand the position below and meet all the requirements, prior to applying: What you will be doing: Plan, lead, organise, control and manage the Claims areas of the business. What we require: Minimum 12 years claims experience Minimum 10 years management experience in the STI environment. Minimum 5 years investigative exp Minimum 5 years call centre exp. Req Competencies: Must be highly proficient in dealing with clients at all levels. Excellent administrative skills Good communication and leadership skills Organised and Professional Self-disciplined and ability to work under pressure Self-motivated. Analytical with good excel and MIS experience Desire to excel and lead a team Problem solving skills and solution oriented Active listening skills. Team player Follow up (must be able to establish procedures to monitor that which has been promised and delivered) Fluent in more than one language (English a must, Afrikaans.

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