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Senior Account Manager (Research/ Retail exp)

Our client an international and leading market research company is currently looking to employ a Senior Account Manager based in PE; with an exhaustive "market research" background.

Responsibilities:

Client Relationship Manager:

  • Responsible and accountable for managing the entire client account (Client Liaison)
  • Ongoing engagement with Key Partnering clients
  • Developing the existing client account/business and new client business
  • Involve with Sample, Universe and methodology design
  • Final check of data delivered to client and manage data queries
  • Compile final presentation delivered to client
  • Discuss and Agree timing of data delivery to client

 

Account Management:

  • Sign off and monitor the project budgets with support from the Project Manager
  • Manage and liaise with internal service departments
  • Complete internal meeting information and feedback as required for team and attend the meetings
  • Maintenance of Report Formats
  • Client Queries
  • Ensure the capacity plans within the team are updated and adhered to
  • Manage Client Contract and Invoicing schedules
  • Key employee Retention
  • Training and career development of team members
  • Contribute towards the realization of company performance targets

 

Accountability:

  • Accountable to Executives, Group Account Managers and Clients.

 

Qualifications and Experience:

  • Tertiary qualification - Marketing preferable
  • 7 years or more experience in a research environment or client interfacing role essential
  • Experience in a research agency preferable
  • Marketing experience would be an advantage
  • Senior level experience in a client interaction role
  • Previous managerial experience preferable
  • MS Office packages – good Excel Knowledge required i.e. pivot tables and charts
  • Own Transport required
  • Willingness to travel

 

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