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Process Engineer

Our client in the Telecoms sector requires a Process Engineer on a 4 months contract role;

Key Requirements:

  • Understand L4/L5 AS-IS processes.
  • Map L4/L5 AS-IS and TO-BE processes as per BPMN 2.0 standards.
  • Measure AS-IS processes for performance.
  • Identify the gaps to be mapped for the TO-BE processes.
  • Propose opportunities of improvement for the processes.
  • Review and understand any Regulatory and Compliance impact.
  • Ensure all processes are compliant to POPI and in addition, identify process risks and mitigating controls.
  • Define and Operating Level Agreement (OLA’s) and Service level agreements (SLA).
  • Identify policy amendments required and work with functional policy owners to update said changes.
  • Obtain sign-off on processes.
  • Align to ISO 9001 Quality Standard.
  • Establish and maintain quality standards that will enhance the customer experience and cost efficiency.

Basic Requirements:

  • Minimum 4-year degree/diploma in relevant discipline
  • Six Sigma (Black belt) trained and/or certified
  • Minimum 10-years’ experience in process analysis, system analysis and solid process optimisation experience
  • Project management skills (advantageous)
  • Identifying process variances and waste in current processes through data analysis
  • Identifying opportunities for process improvements
  • Understanding the needs of multiple stakeholders
  • Facilitating the negotiation of process requirements amongst multiple key stakeholders


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