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Helpdesk Team Leader

My client based in Parktown is seeking a Helpdesk Team Leader to join their team. The successful encumbant will be managing a Team of Held Desk Engineers that offers user support, desktop support and system support. 

Responsibilities:

  • Day-to-day management of support calls
  • First, Second and Third Line support
  • Actively investigate methods of reducing support calls
  • Active manage team delivery and adherence to SLA
  • Create standard operating procesdures for all activities of the help desk
  • Manage and coach team members

Characteristics:

  • Team Player
  • Coach
  • Process Champion
  • Customer Champion
  • Consultant
  • Risk Mitigator
  • Solutioner
  • Knowledge Manager
  • Capacity Creator
  • Relationship builder
  • Change Leader
  • Strategiser

Experience:

  • 4 - 8 years in discipline

Skills:

  • Indepth knowledge of the Windows Operating System and application stack
  • This includes, Outlook, Office, Active Directory and Filserver.
  • Basic understanding on networking, windows servres and VPN.
  • Postive attitude, Problem Solver, Strong leadership skills and Driver.
  • Microsoft stack of application. Apple advantagious

Qualifications:

  • Matric
  • Relevant tertiary qualifications (Advantageous)
  • MCSE (Essential)
  • A+ (Essential)

 

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