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E-Commerce Assistant

This role will involve assisting our E-Commerce Manager in the day-to-day maintenance and operation of all our websites.

It will be a varied role that requires strong organisational skills and workload management in order to perform daily activities, as well as an ability to react positively to short-notice requests.

Being involved in multiple projects will provide a challenging and often fast-paced working environment where communication is key.

An interest in online fashion retail will be highly beneficial, while an eagerness to learn and to contribute to the performance of our team will be essential.

Responsibilities

Partner with cross-functional teams to manage and report on product performance and maintain accurate recaps and line plans

Review the site daily to ensure execution of product updates, pricing and promotion changes

Manage and review merchandise presentation on the brand websites to ensure the categorization, imagery, color, copy, pricing, and promotional tags are accurate and meet internal guidelines.

Partner with the marketing team to align and gain support for product strategies.

Liaise with our internal teams, and resources regarding day-to-day activities.

Scope and document on-going website functional projects/improvements.

Update product information and content on the website.

Report and investigate any operational/technical issues that arise.

Evaluate approaches and strategies to improve website sales conversions and customer engagement.

Assist with sales and marketing reporting including sell-through reports and Google Analytics traffic/sales reports

Assist with full customer service and support for online customers.

Conduct daily audits of the website to check depth/ high exposure product is being surfaced and attractively presented and that everything is correctly classified and merchandised

Review product classifications prior to upload and spot check once live ensuring product placement is logical for the customer

Identify process and/or system inefficiencies on a regular basis.

Provide exemplary service in combination with sound judgment, empathy, patience and balanced decision-making skills, to resolve customer concerns quickly. anticipate challenges and obstacles and proactively offer personalized resolutions for each customer’s scenario.

Field customer contacts to the corporate office via phone, email, social media, and our guest voice portal and respond or react to all customer needs in a timely manner, within brand and departmental guidelines. strive to resolve all customer contacts in the first interaction.

Knowledge expert in all brand/company product lines, policies, and procedures serve as a liaison between client relations and various internal departments, including e-commerce, and store teams to ensure all service related issues are rectified in a timely manner.

Performs other adhoc tasks to support day-to-day web merchandising, marketing projects and overall e-commerce business operations.

Competency in Adobe Photoshop desirable.

Strong organisational skills and ability to multi-task.

A keen eye for detail and an eagerness to learn.

A natural team ethic and well-rounded interpersonal skills.

Excellent communication skills and a positive attitude.

Able to act as liaison between many departments: excellent communication and analytical skills.

Strong analytical and reporting skills.

Qualifications

Bachelor’s degree required

1-2 years apparel or accessories merchandising experience

Passion and curiosity for web analytics and product selling

Basic retail math skills

Detail-oriented, deadline-driven, always organized

Thrives in fast-paced evolving environment and able to deal with ambiguity

Strong aesthetic point of view and understanding of visual merchandising

 

 

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