This site uses cookies. By browsing this site, you agree to our use of cookies. Read more about our use of personal information on our Privacy Policy. x

Customer Service Team Leader

If you feel you are the right candidate for the role, then please send a detailed copy of your CV to .
Our client is non the lookout for a Customer Service Team Leader

Essential Criteria
Senior Certification

Min 5 years in customer focused environment of which min 3 need to be in a Senior /Team Leader role, managing across multiple work flows
Strong leadership skills with proficiency of developing people
Ability to work on own initiatives
Good team player, excellent problem solving skills
Flexible in approach; self-starter & highly motivated
Microsoft Office proficient
Excellent communication skills at all levels
Excellent interpersonal skills with ability to influence and initiate change
Excellent telephonic skills
Excellent people skills
Ability to create, interpret and analyse data
Strong understanding of customer service processes and functions

Key Responsibilities

Assist in overseeing the daily operation of the Customer Service team workflows
Work towards exceeding customer expectations

Build strong relationships with Customers, Colleagues and Managers.
Delivery of joint sales, margin and customer satisfaction goals
Produce and deliver key SLA's for the department / team.
Develop and define new and existing processes to improve customer service levels.
Proactive in identifying performance improvement opportunities, developing creative solutions and managing the implementation of improvement projects to develop customer services support and improve customer satisfaction.
Provide support, guidance and leadership to the team and is involved in recruitment, training and development of the team.
Maintain relationship with Managers and work with customers and internal department to resolve queries by identifying and implementing effective solutions and ensuring that processes are established and maintained throughout.
Internal and external reports as required.
Develop team core skills, recognise individual needs maintaining a clear business focus.
Continually strive to make improvements to the team in terms of day to day efficiency through both process improvements, increased efficiency and core skill matrix.
Any other duties deemed necessary
Salary Offer:
R with benefits, incentives and bonus

Get Alerts
 

To apply for this vacancy please access this job advert on a desktop computer.

Apply for other Jobs on Job Mail.