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Assistant Contact Call Centre Manager

If you feel you are the right candidate for the role, then please send a detailed copy of your CV to .
We are on the lookout for an Assistant Contact Call Centre Manager
Key activities include, but are not limited to:

Assist in managing performance, productivity, allocation of accounts and quality on a day to day basis.
Communicate performance results to employees daily.
Ensuring issues are resolved within the required time frame
Planning and management of leave and shift rosters.
Weekly quality checks and auditing and reports for performance management.
Assist in managing day to day running of the team (all aspects).
Manage talk time/telephone reports / contactability and produce reports to management.
Maintain discipline within the team, initiate disciplinary action with assistance from HR.
Keep proper documentation on all the agents in the team.
Salary Structure:
R with benefits, incentives and bonus

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