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Customer Call Centre Manager

If you feel you are the right candidate for the role, then please send a detailed copy of your CV to .
We are on the lookout for a Call Centre Manager
Key Activities will include, but not be limited to;
Managing the Call Centre team.
Guiding and motivating the team.
Achieve required daily targets.
Lead team meetings.
Reporting
Disposition report
Sales and leads report
Agents Performance report
Ensure a constant flow of leads
Manage punctuality and update attendance register
Ensure a smooth onboarding and offboarding process for all staff
Ensure hourly board updates and verify these sales have been captured
Ensure the board is updated with figures / Update board with Sales per product
Management of team leads – guidance, advice and mentorship
We are looking for a candidate with:
Grade
Relevant Qualification
6 to 8 years relevant experience
Excellent communication skills – both written and oral.
Prioritization, time management and organizational skills
Computer literate; MS Office package.
Excellent leadership qualities, persuasiveness and motivational skills
Pro-active, persistent, assertive and committed
A self-driven person who can take initiative with minimal guidance
Proactive – capable of identifying and initiating change
Positive and energetic
Structured and detail orientated but able to work in an unstructured environment
Salary Structure :
R with full benefits, incentives and bonus

 

 

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