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Call Centre Manager

Call Centre Manager Location Johannesburg Department Marketing Reporting to Senior Sales and Marketing Manager Client: Property development and management company. CTC of R15 to R17 K (experience dependent) plus 5% provident fund contribution. Role and Responsibilities: You will be at the heart of our Marketing operational support organization and be empowered to deliver on our mission to provide a leading student product and experience. You will be responsible for ensuring that potential leads and sales targets are driven, managed, controlled as well as being a key custodian of our customer service feedback loop including offering excellent customer services with current and prospective customers whilst driving Call Centre performance. Minimum experience and requirements: MINIMUM QUALIFICATIONS • Matric • Diploma in Call Centre /customer services EXPERIENCE & SKILLS: • 5 years Call Centre experience or managing teams within a customer service environment • Previous experience with CRM systems is advantageous • Great attitude • 5 years of relevant customer service experience • Computer Literature (MS Word, Excel, PowerPoint) To apply, please send your CV in MS Word format, your qualification certificates together with your identification documents to admin@cvdesk.co.za. Subject? Call Centre Manager.

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